Shipping.

All orders will be packaged with love and care and orders will be processed within 1-2 business days.

We endeavour to post Monday to Friday before 3pm AEST, however sometimes this may not be possible due to being a small family run business.

Once your order has been shipped your will receive an email with tracking details to track your purchase.

Any delivery date or time specified by This Is Incense is an estimate from the courier company. This Is Incense is not and will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

Standard Shipping (Australia)

Standard shipping for all domestic orders is free of charge

Once payment has been received and approved, the order will be sent the following business day.

Please allow 3-5 business days for your order to arrive. If you live outside metropolitan areas, please allow additional time for postage. Please allow up to 7 business days for Western Australia locations.

 Express Shipping (Australia )

Express Post shipping for all domestic orders is a flat rate of $10.00

Once payment has been received and approved, the order will be sent the following business day.
Please allow 2-3 business days for your order to arrive. Being based in Torquay, this is classed as a regional postal area zone and your package may take a little bit of extra time to get to you. 

If you live outside metropolitan areas, please allow additional time for postage. 

International

We ship worldwide. Standard shipping for all international orders is a flat rate of $30.

Your international order will be sent with AUS POST. International standard shipping takes 1-3 weeks pending your location.

We take no responsibility for late shipments.

Please note: the recipient will be liable for any local duty, tax and/or other import costs on orders placed outside of Australia.

Taxes and Duties

Please note orders shipped to countries outside of Australia may incur duties and taxes which are applied by customs.

The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer.

Should the customer refuse to pay duties and taxes held on an order applied by customs, the responsibility lies with the customer to arrange for the order to be returned to Commune in order to receive a refund.

This Is Incense is not responsible for any possible duties and taxes which may be applied by customs in the country which delivery is made.

Please contact your local customs office for more information regarding taxes and duties payable in your region.